Support
Help for restaurants using TakFap Review on the web and on iPhone.
Contact us
The fastest way to reach us is WhatsApp. Tell us your restaurant's name and the email you sign in with.
Common questions
I forgot my password
Ask the owner of your restaurant or our team to set a new password for you — contact us on WhatsApp.
My account says “Waiting for approval”
New accounts are approved by our team. If it takes longer than expected, send us a message on WhatsApp.
I don't get notifications on my phone
In the TakFap Review app, open More → Settings and tap “Send a test notification”. If nothing arrives, allow notifications for TakFap Review in your phone's settings, then sign out of the app and sign in again.
A guest says the QR code doesn't work
The code may have been turned off or removed. Open QR Codes on the dashboard, check that it is active, or print a new card.
How do I choose who is invited to Google?
Open Settings → Feedback Settings and change the rating line. Guests at or above it are invited to review you on Google; guests below it reach your team privately.
How do I delete my account?
In the TakFap Review app, open More → Settings → Delete account and confirm with your password. The account and your personal data go immediately; if you are the only owner of a restaurant, that restaurant is deactivated with you. Prefer we do it? Message us on WhatsApp.