For restaurants, cafés and bars
More 5-star reviews on Google. Complaints come to you, not online.
Guests scan a QR code and answer a few quick questions. Happy guests are invited to review you on Google. If something went wrong, you get an alert on your phone — while you can still make it right.
Free for 14 days · No credit card · Set up in minutes
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Food 2/5 · Service 3/5
“The pasta arrived cold.”
Served by Ardit · Table QR
Happy guest · 5/5
Example
How it works
Three steps, and every guest's opinion ends up in the right place.
- 01
Put QR codes on tables and receipts
Print a card for each location in one click. Guests don't download anything.
- 02
Guests answer your questions
Star ratings, a short comment and the name of the person who served them. You choose the questions.
- 03
Every answer goes to the right place
At or above your rating line, guests are invited to Google. Below it, you get an instant alert with everything they said.
Your rating line
You choose where the line is — for example 4.0. A 3.5 average stays 3.5.
Everything you need to protect your rating
Instant alerts on your phone
The TakFap Review app notifies owners and managers the moment a guest is unhappy.
You set the rating line
Decide exactly when a guest is invited to Google and when a manager should step in.
Your own questions
Up to 10 star or written questions, with a different set for each QR code.
Staff feedback
Guests pick who served them. See ratings for each staff member and who needs support.
Every location in one place
Separate QR codes, staff, logos and review links for each location — managers see only their own.
Clear analytics
Follow ratings, feedback and trends over time for every location.
Google reviews with AI replies
All your Google reviews in one inbox, answered with AI-drafted replies in your tone.
Your restaurant in your pocket
The TakFap Review app for iPhone shows new feedback the moment it arrives. Follow up, add notes and mark issues as resolved — in English or Albanian.
- Push alerts for unhappy guests
- Feedback, reviews and QR codes wherever you are
- English and Albanian
Bring guests back with a digital stamp card
An optional add-on to TakFap Review. Guests join by scanning a QR, staff stamp each visit, and rewards unlock on their own. Your card, your colours, your rewards.
- Guests join in seconds — no app to download
- Staff stamp with a quick scan or a PIN
- Apple Wallet and Google Wallet
- Offers, birthday and we-miss-you messages
Guides for restaurant owners
Practical answers on Google reviews, guest feedback and unhappy guests.
How to get more Google reviews for your restaurant
Practical ways for restaurants, cafés and bars to get more Google reviews: ask at the right moment, make it one tap, and reply to every review.
Read the guideQR code guest feedback: a setup guide for restaurants, cafés and bars
How to collect guest feedback with QR codes: where to place them, which questions to ask, and what to do with the answers.
Read the guideHow to handle unhappy guests before they write a bad review
Most unhappy guests never complain in person. How to hear about problems in time, fix them on the spot, and respond well if a bad review is already online.
Read the guideHow to reply to Google reviews: a guide for restaurants, with examples
What to write when you answer good and bad Google reviews, how fast to reply, and the mistakes that make a reply worse than none.
Read the guideHow to rank higher on Google Maps: a checklist for restaurants
What Google looks at when it ranks restaurants on Maps, and a practical checklist: your Business Profile, photos, reviews and website.
Read the guideQuestions
Do guests need to download an app?
No. They scan the QR code with their phone camera and answer in the browser in under a minute.
How long does setup take?
Most restaurants are ready in about 10 minutes: add your locations, choose your questions and print the QR codes.
What happens after the free trial?
The 14-day trial is free. Before it ends we'll talk about the plan that fits your locations — nothing is charged automatically.
Can I limit what managers see?
Yes. Each manager can be limited to their own locations, and only owners manage staff and team members.
Who can see guest feedback?
Only your team. Private feedback is never published anywhere.
See it with your own restaurant
We'll prepare a demo with your logo and your questions. Just send us a message on WhatsApp.
Free for 14 days · No credit card · Set up in minutes